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Price Information

The rates quoted are per person and day including ¾ treat arrangement in the category booked. The visitor’s tax is € 2.00 per person/per day.

It's worth it!
  • Best Price Guarantee - on our own website you find guaranteed the best rates!
  • Personal contact - our long-standing employees are available to you personally for you.
  • Fairest cancellation policy - up to 14 days no cancellation charges*; 14 to 3 days 40%; 3 days to no-show 80%
  • Exclusive packages and special offers you can only find and book on our website.

**** Due to the current situation, we reduce the cancellation free period in connection with Covid from 14 days to 48 hours before arrival for all bookings for the summer season 2021. ****

Check-In/Check-Out

Check-In: 14:00
Check-Out: 11:00

Booking conditions

When entering the credit card number (via direct booking tool) no deposit is required, otherwise 30% of the total sum (toll-free for us).

Single Supplement

Double Room Mountain: € 35,-
Suite Tyrol, Natursuite: € 75,-
Nature Suite Plus, Romantic Suite, Outside Suite: € 120.-

Breakfast

With bed & breakfast the rate is reduced by € 20,- per day for adults and € 5,- for children.

Bank transfer (no bank charges)

Hypobank Tirol
IBAN: AT81 5700 0001 7004 0240
BIC: HYPTAT22
UID: ATU73347746

Breakfast

With bed & breakfast the rate is reduced by €15 per day per adult and €5 per day for children.

Pets

Taking along your four-legged friend is possible on request to a limited extent - so please always inform us during the reservation process. We charge € 35.- per day / pet (without food) and the pet has to be kept on a leash outside the hotel room.

If you want to bring the pet for breakfast or dinner, we can reserve a table in our special "Stüberl" - in the general hotel restaurant and buffet area, pets are not allowed. Please do not feed the pet in the restaurant, in the hotel lobby, in the bar area, etc. Additionally pets have no access at the restaurant INSIDE, nature SPA, and garden. Pets are welcome in the hotel lobby and on the garden terrace.

In case the pet is alone in the room, please hang the "do not disturb" outside your room - our staff will then not enter the room anymore. In addition, pets are strictly prohibited for reasons of hygiene in the hotel bed and sofa - so please bring your own blanket / basket. If this rule is not respected, we charge for professional cleaning of the mattress, etc. Further, we charge for any damage caused by the pet.

Around our nature hotel you will find many ways for walks with your darling - our team at the front desk will gladly provide you with information. For our guided tours we do not accept pets. In case of emergency, a veterinarian is available for your pet in Matrei - our team will be happy to help you in this case.

We ask you to follow these rules, and thank you in advance!

Child reductions

children rates (in the same room with parents):

age 0-2: 0,–
age 3-5: 25,-
age 6-14: 70,–
age 15-17: -30%

Parking space reservation

We reserve one of our covered parking spaces for your vehicle for € 10.- per day.

Individual Menus

Our kitchen-staff can respond individually to your personal wishes regarding vegan cuisine, incompatibilities, and allergies. This is associated with a considerable additional time, which we charge EUR 15.- per person per night.

Visitor’s Tax

The visitor's tax is € 2,- per person and day. Kids until 14 are excluded.

Smoking

Inside the hotel smoking is not allowed.

Christmas & New Year’s Eve celebration

On December 24th, € 35,- per adult will be charged for the additional program and Christmas dinner - for December 31st € 75,- per adult and € 35,- per child from 12 years.

Cancellation

Nobody wants that cancellations occur. Therefore, we recommend you to take a cancellation insurance e.g. the European Travel Insurance.

Up to 14 days prior to arrival no cancellation costs will occur. 14 till 3 days before arrival we charge 40% of the total amount. From 3 days to no-show 80% will be charged.

**** Due to the current situation regarding the COVID- 19, we reduce the cancellation free period from 14 days to 48 hours before arrival; later incl. no-show 80% for the summer season 2021. ****

Cancellation - Treatments

Until 5 pm the day before the treatment, no cancellation fee will be applied. Later cancellations will be charged at a cancellation-fee of 50%.

Conditions of payment

We accept Cash, EC cards, Visa and MasterCard